Privacy Policy

We are committed to protecting your privacy and maintaining the security of any personal information received from you.

We strictly adhere to the requirements of the data protection legislation in the UK.

The purpose of this statement is to explain to you what personal information we collect and how we may use it.

We ask you for your name, address, email address and telephone number.

We will only contact you with your consent.

All personal data recorded will be accurate and kept up to date.

All personal data will be kept confidential and anonymous to any individual who is not the client, referring or registered veterinary surgeon or any other member of the multidisciplinary team treating the animal with your consent.

All personal data collected is for the purposes of providing physiotherapy to a client’s animal only and shall not be further processed for other purposes out with physiotherapy provision.

We do not sell, rent or exchange your personal information with any third party for commercial reasons.

We will never contact you for marketing purposes.

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.

We do not collect sensitive information about you except when you specifically knowingly provide it.

You have the right to access the personal data we hold about you and to correct any errors which may be identified.

If you are unhappy about the handling of your personal data, you have the statutory right to complain to your Statutory Authority (Information Commissioner’s Office).

Failure to provide the information requested may result in us being unable to provide the services offered.

Client personal data will not be kept longer than 7 years and animal patients records will not be kept longer than 5 years, unless you remain a client.

If you have any questions about privacy please contact us via email

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